Below you can find all the important information about our shipping process.

Please review this information carefully before placing your order so you know what to expect from the moment your order is placed until it arrives at your door.

Shipping destinations

We currently ship orders to the following countries:

1. United Kingdom

• England
• Northern Ireland
• Scotland
• Wales

2. The Netherlands

3. Spain

Order processing times

Orders are processed Monday to Friday between 08:00 and 16:00. During these hours, orders are picked, packed and  processed for shipment.

Please note that our warehouse is closed on Saturdays and Sundays, so orders placed during the weekend will be processed on the next available business day.

Shipping times

Our estimated delivery time is usually 2-3 business days after your order has been shipped. Please note that processing times are not included in the estimated delivery time.

Please also note that delivery times are estimates and may take longer during busy periods, such as peak seasons, holidays, or periods with a high volume of orders. We appreciate your patience during these times.

Shipping costs

We offer free shipping on orders above the following amounts:

• United Kingdom: Free shipping on orders over £30
• The Netherlands: Free shipping on orders over €35
• Spain: Free shipping on orders over €35

Shipping costs for orders below these thresholds will be calculated and displayed at checkout.

Shipping carriers

We use trusted delivery partners to ensure your order reaches you safely:

• United Kingdom: Royal Mail
• The Netherlands: PostNL
• Spain: PostNL

Tracking information

Once your order has been placed, you will receive an order confirmation email.

After your order has been processed and shipped, you will receive a shipping confirmation email containing your tracking information. You can use this tracking link to follow the progress of your delivery.

Incorrect address information

Please always carefully check your shipping details before placing your order, even if you believe your address has been saved from a previous order.

The shipping address entered during checkout is automatically used to process your order. Once your order has been processed, we are unable to change the delivery address.

We are not responsible for orders that are lost or delivered incorrectly due to incorrect or incomplete address details provided by the customer. In these cases, we are unable to provide refunds or compensation for the order or shipping costs.

Delayed or lost parcels

If your order is delayed, we kindly ask for your patience as delivery times can occasionally be affected by the carrier, weather conditions, busy periods, or other unforeseen circumstances.

However, if your package has still not arrived more than 5 days after the expected delivery date, pleasecontact us at hello@altruistsun.com. We will investigate the issue with the carrier and assist you with the next steps.